Shipping Policies

At Click2buyit, we strive to deliver your orders quickly and safely.

This Shipping Policy outlines our delivery areas, costs, timeframes, and procedures to ensure a smooth shopping experience.

Delivery Areas

South Africa (Nationwide)

We deliver to all major cities and towns across South Africa, including:

• Gauteng: Johannesburg, Pretoria, Centurion, Sandton, Midrand
• KwaZulu-Natal: Durban, Pietermaritzburg, Richards Bay, Newcastle
• Western Cape: Cape Town, Stellenbosch, Paarl, George
• Eastern Cape: Port Elizabeth, East London, Mthatha
• Free State: Bloemfontein, Welkom
• Mpumalanga: Nelspruit, Witbank
• Limpopo: Polokwane, Tzaneen
• North West: Rustenburg, Potchefstroom
• Northern Cape: Kimberley, Upington

Remote Areas

Deliveries to remote or rural areas may take additional time. We will notify you if your area requires
extended delivery times.

International Shipping

Currently, we only ship within South Africa. For international enquiries, please contact us at customercare@
click2buyit.co.za.

 

Shipping Costs

Order Value Shipping Cost

• Under R700: R75.00
• R700 and above: FREE SHIPPING

Notes:

• Shipping costs are calculated at checkout
• Bulk orders may qualify for special shipping rates – contact us for a quote
• Remote area surcharges may apply (you will be notified before dispatch)

 

Estimated Delivery Timeframes

Region Estimated Delivery

• Major Metro Areas (JHB, CPT, DBN, PTA): 2-4 business days
• Secondary Cities (PE, Bloem, Nelspruit): 3-5 business days
• Towns & Smaller Areas: 4-7 business days
• Remote/Rural Areas: 5-10 business days

Please Note:

• Delivery times are estimates and not guaranteed
• Business days exclude weekends and public holidays
• Peak periods (Black Friday, December holidays) may experience delays
• Unforeseen circumstances (weather, strikes) may affect delivery times

 

Order Processing Times

Order Placed Processing Time

• Before 12:00 PM (Mon-Fri): Same day processing
• After 12:00 PM (Mon-Fri): Next business day
• Weekends & Public Holidays: Next business day

Processing includes:

• Order verification
• Payment confirmation
• Picking and packing
• Handover to courier

Tracking Your Order

Once your order is dispatched, you will receive:

• Email notification with tracking number
• SMS notification (if mobile number provided)
• Link to track your parcel online

How to Track:

1. Check your email for the dispatch notification
2. Click the tracking link provided
3. Enter your tracking number on the courier’s website
4. View real-time delivery status
5. Can’t find your tracking info? Contact us at customercare@click2buyit.co.za with your order
   number.

Delivery Partners

We work with trusted South African courier services to ensure reliable delivery:

• The Courier Guy
• Aramex
• Dawn Wing
• PostNet

The courier assigned depends on your location and order size. You will be notified which courier is
handling your delivery.

Delivery Procedures

• Signature Required
• All deliveries require a signature upon receipt
• The recipient must be 18 years or older
• ID may be required for high-value orders

What If I’m Not Home?

If you’re not available to receive your delivery:

1. First Attempt: Courier will leave a notification card
2. Second Attempt: Courier will attempt delivery the next business day
3. Third Attempt: Parcel will be held at the nearest depot for collection

Depot Collection:

• You will be notified of the depot address
• Bring your ID and tracking number
• Parcels are held for 7 days before being returned to us

Alternative Delivery Options

• Provide a work address for daytime delivery
• Nominate a trusted neighbour to receive on your behalf
• Request delivery to a PostNet or Pargo collection point

 

Lost or Damaged Shipments

Damaged Parcels

If your parcel arrives damaged:

1. Do not sign for visibly damaged packages (if possible)
2. Take photos of the damaged packaging and contents
3. Contact us within 48 hours at customercare@click2buyit.co.za
4. We will arrange a replacement or refund

Lost Parcels

If your parcel is lost in transit:

1. Contact us if your order hasn’t arrived within the estimated timeframe
2. We will investigate with the courier (allow 3-5 business days)
3. If confirmed lost, we will dispatch a replacement or issue a full refund

 

Incorrect Address

Please ensure your delivery address is correct at checkout. We are not responsible for:

• Parcels delivered to incorrect addresses provided by the customer
• Additional shipping costs for re-delivery due to address errors

Need to change your address? Contact us immediately after placing your order. Changes cannot be
made once the parcel is dispatched.

 

Bulk & Business Orders

For bulk orders or business accounts:

• Custom shipping quotes available
• Priority processing for registered business accounts
• Dedicated account manager for large orders, Contact us at customercare@click2buyit.co.za or call 031 100 0343 for bulk enquiries.

 

Contact Us

Email: customercare@click2buyit.co.za​
Phone: +27 31 100 0343
WhatsApp: 076 884 1488
Address: 27 41st Avenue, Umhlatuzana, 4092, South Africa

Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday & Public Holidays: Closed

Click2buyit reserves the right to update this policy. Changes will be posted on our website.