At Click2buyit, we strive to deliver your orders quickly and safely. This Shipping Policy outlines our delivery areas, costs, timeframes, and procedures to ensure a smooth shopping experience.
 Delivery Areas
South Africa (Nationwide)
We deliver to all major cities and towns across South Africa, including:
– Gauteng: Johannesburg, Pretoria, Centurion, Sandton, Midrand
– KwaZulu-Natal: Durban, Pietermaritzburg, Richards Bay, Newcastle
– Western Cape: Cape Town, Stellenbosch, Paarl, George
– Eastern Cape: Port Elizabeth, East London, Mthatha
– Free State: Bloemfontein, Welkom
– Mpumalanga: Nelspruit, Witbank
– Limpopo: Polokwane, Tzaneen
– North West: Rustenburg, Potchefstroom
– Northern Cape: Kimberley, Upington
Remote Areas
Deliveries to remote or rural areas may take additional time. We will notify you if your area requires
extended delivery times.
International Shipping
Currently, we only ship within South Africa. For international enquiries, please contact us at customercare@
click2buyit.co.za.
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Shipping Costs
Order Value Shipping Cost
Under R700 R75.00
R700 and above FREE SHIPPING
Notes:
– Shipping costs are calculated at checkout
– Bulk orders may qualify for special shipping rates – contact us for a quote
– Remote area surcharges may apply (you will be notified before dispatch)
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Estimated Delivery Timeframes
Region Estimated Delivery
Major Metro Areas (JHB, CPT, DBN, PTA) 2-4 business days
Secondary Cities (PE, Bloem, Nelspruit) 3-5 business days
Towns & Smaller Areas 4-7 business days
Remote/Rural Areas 5-10 business days
Please Note:
– Delivery times are estimates and not guaranteed
– Business days exclude weekends and public holidays
– Peak periods (Black Friday, December holidays) may experience delays
– Unforeseen circumstances (weather, strikes) may affect delivery times
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Order Processing Times
Order Placed Processing Time
Before 12:00 PM (Mon-Fri) Same day processing
After 12:00 PM (Mon-Fri) Next business day
Weekends & Public Holidays Next business day
Processing includes:
– Order verification
– Payment confirmation
– Picking and packing
– Handover to courier
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Tracking Your Order
Once your order is dispatched, you will receive:
– Email notification with tracking number
– SMS notification (if mobile number provided)
– Link to track your parcel online
How to Track:
Check your email for the dispatch notification
Click the tracking link provided
Enter your tracking number on the courier’s website
View real-time delivery status
Can’t find your tracking info? Contact us at customercare@click2buyit.co.za with your order
number.
Delivery Partners
We work with trusted South African courier services to ensure reliable delivery:
– The Courier Guy
– Aramex
– Dawn Wing
– PostNet
The courier assigned depends on your location and order size. You will be notified which courier is
handling your delivery.
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 Delivery Procedures
Signature Required
All deliveries require a signature upon receipt
The recipient must be 18 years or older
ID may be required for high-value orders
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What If I’m Not Home?
If you’re not available to receive your delivery:
1. First Attempt: Courier will leave a notification card
2. Second Attempt: Courier will attempt delivery the next business day
3. Third Attempt: Parcel will be held at the nearest depot for collection
Depot Collection:
– You will be notified of the depot address
– Bring your ID and tracking number
– Parcels are held for 7 days before being returned to us
Alternative Delivery Options
Provide a work address for daytime delivery
Nominate a trusted neighbour to receive on your behalf
Request delivery to a PostNet or Pargo collection point
Lost or Damaged Shipments
Damaged Parcels
If your parcel arrives damaged:
Do not sign for visibly damaged packages (if possible)
Take photos of the damaged packaging and contents
Contact us within 48 hours at customercare@click2buyit.co.za
We will arrange a replacement or refund
Lost Parcels
If your parcel is lost in transit:
 Contact us if your order hasn’t arrived within the estimated timeframe
We will investigate with the courier (allow 3-5 business days)
 If confirmed lost, we will dispatch a replacement or issue a full refund
Incorrect Address
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Please ensure your delivery address is correct at checkout. We are not responsible for:
– Parcels delivered to incorrect addresses provided by the customer
– Additional shipping costs for re-delivery due to address errors
Need to change your address? Contact us immediately after placing your order. Changes cannot be
made once the parcel is dispatched.
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Bulk & Business Orders
For bulk orders or business accounts:
– Custom shipping quotes available
– Priority processing for registered business accounts
– Dedicated account manager for large orders, Contact us at customercare@click2buyit.co.za or call 031 100 0343 for bulk enquiries.
Contact Us
Email: customercare@click2buyit.co.za
Phone: 031 100 0343
WhatsApp: 076 884 1488
Address: 27 41st Avenue, Umhlatuzana, 4092, South Africa
Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday & Public Holidays: Closed
Click2buyit reserves the right to update this policy. Changes will be posted on our website.