Return & Refund Policy
At Click2buyit, we are committed to ensuring your complete satisfaction with every purchase. This Return
& Refund Policy outlines your rights under the South African Consumer Protection Act (CPA) No. 68
of 2008 and our commitment to fair trading practices.
Your Rights Under the Consumer Protection Act
As a South African consumer, you are entitled to:
– Return goods within 6 months of purchase if they are defective, not fit for purpose, or not as described
– A full refund, repair, or replacement for defective goods
– Cancel direct marketing purchases within 5 business days (cooling-off period)
Return Eligibility & Timeframes
Standard Returns (Change of Mind)Timeframe: 7 days from delivery date
Condition: Items must be unused, unopened, and in original packaging
Proof Required: Original invoice or order confirmation
Defective or Damaged GoodsTimeframe: Within 6 months of purchase (as per CPA)
Condition: Photographic evidence of defect/damage required
Resolution: Full refund, replacement, or repair at your choice
Incorrect Items ReceivedTimeframe: Within 48 hours of delivery
Action: Contact us immediately with photos and order details
Resolution: Correct item dispatched at no additional cost
Condition Requirements for Returns
To qualify for a return, items must:
– 
Be in original, unused condition
– Include all original packaging, tags, and accessories
– Be accompanied by proof of purchase (order number or invoice)
– Not show signs of use, damage, or tampering (unless reporting a defect)
Non-Returnable Items
The following items cannot be returned unless defective:
– Hygiene-sensitive products: Hotel soaps (opened), personal care items
– Perishable goods: Items with expiration dates
– Custom or personalised orders
– Clearance/sale items marked as “Final Sale”
– Food packaging products that have been opened or used
– Herbal supplements and capsules (opened containers)
– Silica gel products (opened packaging)
Return Process
Step 1: Contact Us
Email: customercare@click2buyit.co.za
Phone: 031 100 0343 or 076 884 1488
Include:
– Order number
– Reason for return
– Photos (if applicable)
Step 2: Receive Return Authorisation
We will respond within 24-48 business hours with:
– Return authorisation number (RAN)
– Return shipping instructions
– Prepaid shipping label (for defective items)
Step 3: Ship Your Return
Package items securely and include:
– Return authorisation number
– Copy of original invoice
Return Address:
Click2buyit
27 41st Avenue
Umhlatuzana, 4092
South Africa
Step 4: Refund Processing
Once received and inspected, refunds are processed within 5-7 business days.
Refund Methods & Processing Times
Payment Method Refund Method Processing Time
Credit/Debit Card Original card 5-10 business days
EFT/Bank Transfer Bank account 3-5 business days
PayFast/Ozow Original payment method 5-7 business days
Note: Bank processing times may vary. Refunds exclude original shipping costs unless the return is
due to our error or a defective product.
Return Shipping Costs
Return Reason Who Pays Shipping
Defective/damaged goods Click2buyit
Incorrect item sent Click2buyit
Change of mind Customer
No longer needed Customer
Exchanges
We offer exchanges for:
– Different sizes (where applicable)
– Alternative products of equal or greater value
– Colour variations (subject to availability)
Exchange Process:
1. Follow the standard return process
2. Indicate your preferred exchange item
3. Pay any price difference (if applicable)
4. New item shipped once return is received
9. Damaged in Transit
If your order arrives damaged:
1. Do not discard packaging – take photos immediately
2. Contact us within 48 hours of delivery
3. Provide photos of damaged packaging and items
4. We will arrange collection and replacement at no cost
Contact Us for Returns
Email: customercare@click2buyit.co.za
Phone: 031 100 0343
WhatsApp: 076 884 1488
Address: 27 41st Avenue, Umhlatuzana, 4092, South Africa
Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday & Public Holidays: Closed
Consumer Protection Act Compliance
This policy complies with the South African Consumer Protection Act (CPA) No. 68 of 2008. Nothing in
this policy limits your statutory rights as a consumer. For more information about your consumer
rights, visit the National Consumer Commission (https://www.thencc.gov.za).
Click2buyit reserves the right to update this policy. Changes will be posted on our website with an
updated revision date.